CoffeeB FAQs
Got a question? You’re in the right place. Our FAQs are split into four sections to help you find what you need quickly, from Coffee Balls and the CoffeeB Cosmos to orders, delivery, subscriptions and support. Scroll down to explore each section and find the answers you’re looking for.
CoffeeB FAQs
CoffeeB & Coffee Balls
How the CoffeeB system works, what Coffee Balls are made from and what happens after brewing.
What exactly is the CoffeeB system?
CoffeeB is a revolutionary, sustainable single-serve coffee system that delivers premium coffee quality without any capsule waste. It uses unique, single-serve "Coffee Balls" which are completely natural and 100% garden-compostable.
Do Coffee Balls really work without a pod or capsule?
Yes. CoffeeB replaces the conventional pod or capsule with a Coffee Ball, ground coffee protected by a micro-thin, plant-based layer. Simply place the Coffee Ball into your CoffeeB machine and brew.
Can I use standard capsules or other coffee brands in my CoffeeB machine?
No. Thanks to our unique, globally patented brewing technology, the machine is explicitly designed to work only with original CoffeeB Coffee Balls.
Do I need a specific machine to use CoffeeB balls?
Yes, you need a CoffeeB machine (such as our Cosmos model). Because the system uses laser-targeted moistening and a unique extraction cage instead of a plastic pod, standard capsule machines cannot process Coffee Balls and CoffeeB machines can't process other coffee single-serve systems.
What are CoffeeB balls made of, and how do they hold their shape?
Each Coffee Ball is made from freshly roasted, finely ground coffee, either 100% Arabica or an Arabica-Robusta blend, pressed tightly into a ball and encased in a micro-thin, plant-based protective layer.
The plant-based layer keeps the coffee fresh, preserves its aroma and helps the ball remain stable during handling, all without a single molecule of plastic or aluminium. The protective layer does not dissolve into your coffee during extraction. Instead, it stays intact and is ejected with the used coffee into the machine’s collection tray.
Are the coffee beans in Coffee Balls sustainably sourced?
Absolutely. We take environmental and social responsibility seriously right from the cultivation stage. Every single Coffee Ball carries a recognised certification seal, such as the Rainforest Alliance, Fairtrade, or official Organic (Bio) labels. Furthermore, we strictly prohibit the air transportation of our raw green coffee to minimise our carbon footprint.
Are Coffee Balls Rainforest Alliance Certified?
Yes. All the Café Royal Coffee Ball blends we supply are made with 100% Rainforest Alliance Certified coffee.
How many Coffee Balls are in each box?
Each box contains 9 Coffee Balls and they come in packs of 5 or 10 boxes, giving you 45 or 90 Coffee Balls in total.
How do I dispose of used Coffee Balls?
Once brewed, the used Coffee Ball is fully compostable and can break down naturally in as little as 12 weeks. It is DIN-tested for compostability, so the spent Coffee Ball can be added to your garden compost, placed in a suitable composting bin, or disposed of through your local council’s food waste collection where accepted.
How long does it take for a Coffee Ball to compost?
In a standard garden compost environment, the Coffee Ball will fully decompose within 4 to 12 weeks, becoming part of nutrient-rich compost and returning to the earth where it began.
Can I programme the machine so I can personalise the amount of coffee each ball makes?
Yes. Take a look in the manual and the instructions are there. You can also view the manual online here.
Can I put more than one ball in the machine at once for a stronger coffee?
Absolutely no. Please one ball at a time keeps everyone happy and the machine working.
How should I store my Coffee Balls?
Store your Coffee Balls in a cool, dry place away from direct sunlight and strong odours. Keep them in their original packaging until you’re ready to use them.
How do I contact CoffeeB Support?
For personalised assistance, technical advice or support with your CoffeeB machine including help with removable spare parts, contact CoffeeB Support on 0800 652 5270 in the UK or email coffeeb@staffords.ltd.uk
Cosmos FAQs
CoffeeB Cosmos
Everything you need to know about your CoffeeB Cosmos from setup and everyday use to cleaning, descaling, maintenance and support.
What is the pump pressure of the CoffeeB machine?
The CoffeeB Cosmos operates at a high-performance 19-bar pressure system. This ensures perfect extraction, delivering a dense, velvety crema and a rich aroma every time you brew.
How energy-efficient is the CoffeeB Cosmos machine?
Very efficient. To minimise power consumption, CoffeeB machines are equipped with an automatic shut-off feature that powers the unit down completely after just one minute of inactivity. To switch it back on just touch one of the buttons or drop the lever.
How do I clean and maintain my CoffeeB Cosmos?
For everyday care, give your CoffeeB Cosmos a quick rinse with fresh water before your first coffee and after your last brew of the day. We also recommend rinsing the machine after every 10 coffees by placing a cup under the spout and pressing the cleaning button.
You should also descale your Cosmos regularly with the CoffeeB Premium Eco-Descaler to help protect the internal heating system and keep your coffee tasting its best. How often you need to descale will depend on the hardness of the water in your area.
For full cleaning, rinsing and maintenance instructions, refer to your CoffeeB Cosmos manual first.
Can I use tap water in my Cosmos machine?
Yes, no problem. If you are in a hard water area, we would recommend regular descaling and using filtered water (e.g. from a Brita filter) to keep your machine in tip top condition. The coffee will taste better too.
Can I use filtered water in my CoffeeB Cosmos?
Yes. Filtered water can be used in your CoffeeB Cosmos and may be particularly helpful in hard water areas. It can help reduce limescale build-up and may also improve the taste of your coffee.
Where can I find the CoffeeB Cosmos manual?
Your CoffeeB Cosmos comes with a full operating and care manual. You can also view it online whenever you need setup, cleaning or troubleshooting guidance.
What should I do if my CoffeeB Cosmos isn’t working properly?
Check the troubleshooting guidance in your manual first. If you still need help, contact us at hello@coffeeb.co.uk and we’ll help you resolve the issue. Our support hours are Monday to Friday, 8am–5pm, and we aim to reply within 24 hours.
Can my Cosmos machine be repaired if something goes wrong?
Yes. Sustainability isn't just about the coffee balls—it's about the hardware too. CoffeeB machines feature a smart, modular construction. This means if a component ever fails, it can be easily swapped out and repaired at our service centre rather than replacing the whole machine. Contact us on hello@coffeeb.co.uk and we'll solve the problem.
Why should I register my new Cosmos machine online?
When you register your Cosmos machine, you activate your official extended 2-year warranty, gain access to troubleshooting support, and unlock exclusive welcome rewards, member discounts, and first-look access to new Coffee Ball blends.
Need help with your CoffeeB Cosmos?
If you need technical support, troubleshooting help or advice about your CoffeeB Cosmos, contact the CoffeeB Support team on 0800 652 5270 in the UK or email hello@coffeeb.co.uk
FAQs Order & Delivery
CoffeeB Orders & Delivery
Everything you need to know about placing an order, delivery times, tracking and what to do if something goes wrong.
Can I track my machine online order?
Yes. As soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor its journey directly to your doorstep.
Where do you deliver?
We deliver throughout the UK. We're also currently working to deliver to the Republic of Ireland very soon, although delivery charges will apply.
Do I pay for the delivery?
In the UK all deliveries are free, there is no minimum quantity so order as much regular product as you want and never pay for a delivery. We may have to charge delivery when we run special offers so we don't lose money and if we do that, you will only ever get charged what we pay so we don't make profit on the delivery charge. Currently we have to charge for deliveries into the Republic of Ireland but we're working on it.
What should I do if my order hasn’t arrived?
Check the tracking link in your dispatch confirmation email first. If your order appears delayed or hasn’t arrived, contact us and we’ll look into it for you.
How much is delivery for CoffeeB machines and bundles?
Delivery is free on all CoffeeB machines to UK addresses. Machines are sent via Royal Mail Tracked 24, so you’ll receive tracking details once your order has been dispatched.
How much is delivery for Coffee Balls?
Delivery is free on all UK Coffee Ball orders. Coffee Balls are sent via Royal Mail Tracked 48, with tracking details provided once your order has been dispatched.
Coffee Ball Subscription FAQs
Coffee Ball Subscriptions
Everything you need to know about regular Coffee Ball deliveries, subscription discounts, changing your order, skipping deliveries, pausing or cancelling.
Can I set up regular Coffee Ball deliveries?
Absolutely, just pick the Coffee Ball blend, the quantity and how regularly you want the delivery to arrive, and it will just turn up every time until you cancel it. No obligation, no contractual tie in just a 10% discount on the price and free delivery always.
Can I easily change the subscription if I want more or less Coffee Balls, or a more regular regular delivery?
Yes, very easy, just log in to your account and make the changes. Simple. You can access your subscription settings by clicking the profile icon in the top-right corner of the menu.
Can I change how often my subscription is delivered?
Yes. You can change your delivery frequency at any time from your CoffeeB account.
Can I change the quantity in my Coffee Ball subscription?
Yes. Coffee Balls are currently available in packs of 5 or 10, and you can switch between these options by logging in to your account.
To manage your subscription, click the profile icon in the top-right corner of the menu and log in.
Can I skip or pause my Coffee Ball subscription delivery?
Yes. You can skip or pause an upcoming delivery from your account without cancelling your subscription.
Can I cancel my Coffee Ball subscription?
Yes. There’s no contractual tie-in, so you can cancel your subscription whenever you like. Just click the profile icon in the top-right corner of the menu, log in to your account and manage your subscription from there.
Any issues logging in or accessing your account, contact us at hello@coffeeb.co.uk
Is there a minimum subscription period for Coffee Balls?
No. There’s no minimum term, so you’re free to change, pause or cancel your subscription whenever you need to.
How to contact CoffeeB Support
Need help with your CoffeeB machine?
For personalised support, technical advice, repairs, warranty queries or removable spare parts, contact CoffeeB Support on 0800 652 5270 or email us at hello@coffeeb.co.uk or coffeeb@staffords.ltd.uk. For full details on machine registration, warranty cover, repairs and replacements, view our Machine Registration & Support page.
